About Us
Blue Cross Blue Shield of Arizona (BCBSAZ) is a leading health insurance provider dedicated to inspiring health and making it easy for Arizonans. As a non-profit company and an independent licensee of the Blue Cross Blue Shield Association, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. Our mission is to help Arizonans get healthier faster and stay healthier longer.
Job Summary
We are seeking an experienced Customer Advocate Phone Specialist to join our team in a full-time, fully remote position within the state of Arizona. As a Customer Advocate Phone Specialist, you will be responsible for providing inbound phone support to healthcare customers throughout Arizona, identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. If you are passionate about delivering exceptional customer service and have a strong background in claims examination, health insurance, customer service, or a related field, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Advocate Phone Specialist, you will be responsible for:
- Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in person.
- Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
- Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Documenting and recording facts related to inquiries and correspondence by updating BCBSAZ files and systems.
- Demonstrating and maintaining current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals.
Qualifications
To be successful in this role, you will need:
- At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
- A High School diploma or GED.
Skills and Competencies
To thrive in this role, you must be able to:
- Maintain confidentiality and privacy.
- Practice interpersonal and active listening to achieve high customer satisfaction.
- Compose and dictate a variety of business correspondence.
- Interpret and translate policies, procedures, programs, and guidelines.
- Navigate, gather, input, and maintain data records in multiple system applications.
- Follow and accept instruction and direction.
- Establish and maintain working relationships in a collaborative team environment.
Benefits and Perks
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Hourly pay rate: $20.00/hr.
- Remote, in-office, and hybrid work options within the state of Arizona.
- Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
- Accrued paid time off (up to 18 days per calendar year).
- Comprehensive medical, dental, and vision coverage.
- 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
- Up to 12% annual bonus based on corporate goals and individual performance.
- Eight (8) paid volunteer hours to support our mission of inspiring health.
- Tuition reimbursement for you; scholarship opportunities for your children.
- Employee discounts, gym reimbursement, and wellness programs.
- Treadmill desks, full-service fitness center, onsite cafeterias.
- Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.
Career Growth Opportunities and Learning Benefits
At BCBSAZ, we are committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, including:
- Professional development workshops and training sessions.
- Leadership development programs.
- Mentorship opportunities.
- Education assistance programs.
Work Environment and Company Culture
We are proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and collaboration. We strive to create a workplace that is welcoming and supportive of all employees, regardless of their background, culture, or identity.
Why Join Blue Cross Blue Shield of Arizona?
At BCBSAZ, we are committed to making a positive impact on the lives of Arizonans. We believe that our employees are the key to achieving our mission, and we offer a range of benefits and perks to support their well-being and success. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
How to Apply
If you are interested in this role, please submit your application through our website at azblue.com. We look forward to hearing from you!
Equal Employment Opportunity
BCBSAZ is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.
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