Ibotta is seeking a Campaign Operations Associate to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. This position provides a great opportunity to learn the operations side of the business and work cross-functionally with other teams to align on best practices and procedures when it comes to our campaign setup and performance.
Responsibilities
- Manage setup, QA, and launch of all components in the application
- Communicate and collect cross-departmental feedback to align on best practices and procedures
- Anticipate issues and provides alternative methods of setup or delivery
- Stay up to date on internal system changes and updates/educates impacted departments effectively
- Perform pre-launch QA of hundreds of UPCs per week to ensure total accuracy of setup
- Identify, analyze, and help fix technical problems alongside Engineering and Product teams
- Work closely with Analytics department to target content to unique segments of consumers
- Prepare standardized quality audit reports by collecting, analyzing and summarizing campaign setup and billing information to drive superior client services
- Identify error trends and work cross-functionally with other departments to implement procedures to mitigate errors, or build tools that will reduce Ibotta’s operational costs
- Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere
Skills
- 1-2 years of experience ideally in a process driven role
- Technical Skills: G Suite, Excel, Attention to detail
- Eagerness to learn a variety of technical systems thoroughly and efficiently
- Ability to collaborate cross-departmentally to mitigate and troubleshoot issues
- Ability to match client's business requirements with internal product capabilities
- Strong desire to learn and navigate internal technical systems effectively
- Ability to adapt to changing environment – responsive when priorities change and able to pivot workflow accordingly
- Associates or Bachelor's Degree preferred
Benefits
- Flexible time off
- Benefits package (including medical, dental, vision)
- Employee Stock Purchase Program
- 401k match
- Paid parking
- Bagel Thursdays
- Snacks and occasional meals
Company Overview
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