We're seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Dentsply Sirona, the world's largest manufacturer of professional dental products and technologies. As a Technical Support Specialist, you will provide exceptional technical assistance and support to our customers, ensuring their satisfaction and success with our implant product lines.
About Us: At Dentsply Sirona, we're dedicated to making dentistry better. With a 130-year history of innovation and service, we develop, manufacture, and market comprehensive solutions for dental and oral health products. Our products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dentistry.
Job Summary: In this role, you will provide technical support and customer service to internal and external customers via email, telephone, and other channels. You will resolve customer issues, answer product questions, and provide timely and accurate information on order status, product knowledge, and technical solutions. You will also stay up-to-date on product updates and new technologies, educate customers on our products, and process customer orders and warranties.
Responsibilities:
- Provide technical assistance and support to customers on implant product lines
- Resolve customer issues and inquiries in a timely and professional manner
- Stay current on product updates and new technologies
- Educate customers on our products via telephone, remote access software, chat, in-person, or in a classroom setting
- Process customer orders, changes, and warranties according to established policies and procedures
- Collaborate with internal teams to resolve customer issues and improve product quality
Requirements:
- Minimum 2-year college degree required; Bachelor's degree preferred
- Minimum 4 years of experience in customer service technical support or related field
- Proficiency in Microsoft Office, contact management systems, and order processing systems
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment with minimal supervision
What We Offer:
- Competitive salary range: $60,000 - $65,000
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package
How to Apply: If you're a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and cover letter, to [email protected]. We appreciate your interest in Dentsply Sirona and look forward to hearing from you.
Dentsply Sirona is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.
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