Welcome to Verizon: Where Innovation Meets Opportunity
At Verizon, we're driven by a passion for innovation and a commitment to excellence. As a leader in the telecommunications industry, we're constantly pushing the boundaries of what's possible. Our team is dedicated to delivering cutting-edge solutions that transform the way our customers live, work, and play. If you're a highly motivated and experienced professional looking for a new challenge, we've got an exciting opportunity for you to join our team as a Tech Enablement Senior Manager, Managed Network Services.
About the Position
The Tech Enablement Senior Manager for the Managed Network Services (MNS) team at Verizon is a pivotal role that requires a unique blend of technical expertise, business acumen, and leadership skills. As a key member of our Technology Solutions organization, you'll be responsible for driving the strategic development of the ServiceNow platform and its integration with various network technologies, including SD-WAN/SD-LAN, AIOps, and network performance monitoring. Your goal will be to ensure that our Managed Network Services products meet the evolving needs of our customers while aligning with Verizon's overarching business objectives.
Key Responsibilities
- Develop and execute the product roadmap for Managed Network Services, identifying new features, enhancements, and integrations that drive customer value and revenue growth.
- Collaborate with product management, marketing, and customer success teams to align technical capabilities with go-to-market strategies and ensure successful deployment and adoption of Managed Network Services products.
- Stay up-to-date on the latest trends and developments in the Managed Network Services market, conducting competitive analysis to identify opportunities for innovation and track the strengths and weaknesses of competitors' products.
- Refine the MNS technology, platform, and tooling capabilities from an outside-in approach to address customers' business outcomes, designing, configuring, and maintaining the TSOM module within the ServiceNow platform to meet the specific needs of telecommunications operations.
- Customize ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency, providing technical expertise and support for TSOM-related issues and troubleshooting problems in a timely manner.
- Develop and maintain documentation, user guides, and training materials for TSOM processes and procedures, keeping abreast of industry trends, best practices, and new technologies in telecommunications service management and ServiceNow platform capabilities.
Requirements
To be successful in this role, you'll need a combination of education, experience, and skills that include:
- A Bachelor's degree or four or more years of work experience in a related field.
- Six or more years of relevant work experience in product management, telecommunications, or a related field.
- Six or more years of Product Management experience in building B2B advanced networking, SaaS, or telecommunications products.
- A deep data and analytic orientation for evidence-based decision making, with a strong understanding of industry-leading Managed Service solutions and automation.
Nice-to-Haves
If you have any of the following skills or experience, you'll be an even stronger candidate:
- ServiceNow certification(s) related to TSOM or IT Service Management (ITSM).
- Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis.
- Experience with understanding consumer insights, market trend analysis, usability testing, A/B testing, rapid prototyping, and analytics.
- Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience.
- Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems.
Skills and Competencies
To succeed in this role, you'll need to possess a range of skills and competencies, including:
- Strong technical skills, with a deep understanding of network technologies, including SD-WAN/SD-LAN, AIOps, and network performance monitoring.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, including product management, marketing, and customer success.
- Strong business acumen, with a deep understanding of the telecommunications industry and the ability to drive revenue growth and customer value.
- Ability to think strategically, with a focus on innovation and customer outcomes.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and implement timely solutions.
Career Growth Opportunities and Learning Benefits
At Verizon, we're committed to helping our employees grow and develop in their careers. As a Tech Enablement Senior Manager, Managed Network Services, you'll have access to a range of training and development opportunities, including:
- Professional development programs, including leadership development, technical training, and industry conferences.
- Mentorship opportunities, with experienced leaders and professionals in the telecommunications industry.
- Opportunities to work on high-impact projects, driving innovation and customer value in the Managed Network Services space.
- A collaborative and dynamic work environment, with a focus on diversity, equity, and inclusion.
Work Environment and Company Culture
At Verizon, we're proud of our company culture, which is built on a foundation of integrity, respect, and accountability. As a Tech Enablement Senior Manager, Managed Network Services, you'll be part of a dynamic and collaborative team that values diversity, equity, and inclusion. Our work environment is fast-paced and innovative, with a focus on driving customer value and revenue growth. We offer a range of benefits and perks, including:
- Flexible work arrangements, including remote work options and flexible hours.
- A comprehensive benefits package, including health and wellness benefits, short-term incentives, and 401(k) savings plan.
- Opportunities for professional development and growth, including training and development programs, mentorship, and industry conferences.
- A collaborative and dynamic work environment, with a focus on diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Health and wellness benefits, including medical, dental, and vision coverage.
- Short-term incentives, including bonuses and stock awards.
- 401(k) savings plan, with company match.
- Stock incentive programs, including employee stock purchase plan and restricted stock units.
- Paid time off, including vacation, sick leave, and holidays.
- Parental leave, including maternity and paternity leave.
- Adoption assistance, including financial support and paid leave.
- Tuition assistance, including reimbursement for education expenses.
- Other incentives, including employee discounts, fitness programs, and on-site amenities.
Conclusion
If you're a highly motivated and experienced professional looking for a new challenge, we encourage you to apply for the Tech Enablement Senior Manager, Managed Network Services role at Verizon. With a competitive salary, comprehensive benefits package, and opportunities for professional development and growth, this is an exciting opportunity to join a dynamic and innovative team. Don't miss out on the chance to drive customer value and revenue growth in the Managed Network Services space – apply today!
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