Intrust IT is an employee-owned company dedicated to empowering clients through innovative IT solutions. They are seeking a skilled Systems Technician to provide exceptional client support and manage technical challenges while building lasting relationships with clients.
Responsibilities
- Manage and resolve support tickets following documented processes and service standards
- Provide best in class client support through phone, email, chat, and remote sessions
- Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
- Effective cross functional collaboration to ensure timely and accurate resolutions
- Resolve hardware, software, and network issues on workstations, servers, and mobile devices
- Microsoft 365 and Active Directory administration
- Participate in after-hours on-call rotation (once every couple of months on average)
- Assist with project implementations as needed
- Document processes, solutions, and client environments in our knowledge base
Skills
- Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
- Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
- Understanding of Active Directory, Group Policy, and user management
- Basic understanding of networking concepts
- Estimate of 1+ year recent experience in a similar position
- Client-focused and ownership mindset
- Excellent interpersonal skills
- A collaborative, agile team player
- Can effectively self-manage multiple tasks, tickets or projects simultaneously
- You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
- Ability to lift and carry up to 50lbs
- Extended periods of sitting, standing, typing, and talking
- Ability to travel (by car) to client sites as needed
Benefits
- Medical, dental and vision healthcare coverage for employees and eligible dependents
- 3 weeks paid time off
- 7 paid holidays
- 401k with 4% employer match
- $200 monthly cell phone and home internet reimbursement
- Employer-provided life and disability insurance coverage
- Employee stock ownership plan
Company Overview
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