As a Frontline Software Support Engineer, youâll be responsible for working as the first line specialised technical support for all Payara Platform users. You will work closely with our customers at both high-level (architecture, software maintenance, security) and low-level (configuration, code review, troubleshooting) to guarantee successful businesses.
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Summary Details
Role:Â Frontline Software Support Engineer
Senior: Junior
Location: EMEA/South America/Asia (100% Remote)
Compensation: Rate dependent on local market location and experience
Responsibilities
- Provide specialised technical support to Payara Platform users.
- Document resolutions and solutions on the internal Payara systems.
- Work with expert engineers to resolve challenging issues in high-level areas (architecture, security reviews, performance tuning) and assist product management in identifying new features that might benefit users in general.
- Support open-source community by actively engaging in technical discussions on external platforms.
- Assists with the onboarding and offboarding of customers.
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Essential Skills & Experience
- 1+ years of Java development experience
- Basic knowledge and experience using Apache Maven
- Demonstrates a basic understanding of web server operations and core principles of application development.
- Proficiency in both written and verbal English communication; other languages will be an added advantage
Desirable Skills & Knowledge
- Previous experience working in software technical support.
- Experience in Java / Jakarta EE Middleware application development and maintenance (e.g., Payara, Glassfish, WebSphere, JBoss, WebLogic, etc.) or application development using Spring Framework or similar environments.
- Experience with DevOps technologies such as Docker, Kubernetes, and Jenkins, along with hands-on usage of cloud platforms including AWS, Azure, and Google Cloud Platform (GCP).
Personal Skills & Behaviours
- Excellent problem solving and analytical skills.
- Team player with strong communication skills
- Ability to think, learn and adapt quickly in challenging situations.
- Effectively collaborates with other colleagues and ensures client satisfaction.
- Commitment to continuous learning, actively seeking opportunities to expand knowledge and stay updated with industry trends and new technologies.
- Strong customer focus, dedicated to understanding client needs and delivering satisfaction.
Essential Qualifications
- Qualifications in Computer Science, Software Engineering or related field.
We are an equal opportunities employer. If you require reasonable adjustments due to a disability, please raise this when invited to an interview, stating the adjustments needed.
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