Site Reliability Engineer
Twenty is seeking a Site Reliability Engineer for an on-site position at Fort Meade, MD to ensure the reliability, performance, and availability of our mission-critical cyber technologies that protect democracies worldwide. We're looking for someone with 5+ years of experience in site reliability engineering, DevOps, and cloud operations, with deep expertise in AWS, Docker containerization, and secure enclave environments. In this role, you'll be the guardian of our AI-powered graph database applications running in closed AWS environments, ensuring operational readiness for systems that process real-time cyber operation data at machine speed. You'll monitor, troubleshoot, and optimize our containerized microservices architecture, implement robust monitoring and alerting systems, and serve as the critical link between our Arlington engineering teams and the operational requirements at Fort Meade. You'll join a world-class product and engineering team that delivers mission-critical solutions for U.S. national security, working in highly secure environments to maintain systems that operate at the speed of cyber warfare. If you're passionate about ensuring system reliability in high-stakes environments while making a direct impact on national security, we want to talk to you.
About the Company
At Twenty, we're taking on one of the most critical challenges of our time: defending democracies in the digital age. We develop revolutionary technologies that operate at the intersection of cyber and electromagnetic domains, where the speed of operations exceeds human sensing and complexity transcends conventional boundaries. Our team doesn't just solve problems – we deliver game-changing outcomes that directly impact national security. We're pragmatic optimists who understand that while our mission of protecting America and its allies is challenging, success is possible.
Role Details
System Reliability & Operations
Ensure availability and performance of AI-powered cyber applications running in secure AWS enclaves at Fort Meade
Monitor and maintain Docker containerized microservices architecture across development, staging, and production environments
Implement and manage comprehensive monitoring, logging, and alerting systems to proactively identify and resolve issues before they impact operations
Infrastructure Management & Optimization
Manage and optimize AWS infrastructure within closed enclave environments, ensuring compliance with government security requirements
Automate deployment pipelines and infrastructure provisioning using Infrastructure as Code (IaC) principles
Perform capacity planning and scaling operations to ensure systems can handle real-time cyber operation data loads
Incident Response & Troubleshooting
Lead incident response efforts for system outages or performance degradation, coordinating with Arlington engineering teams as needed
Conduct root cause analysis for system failures and implement preventive measures to avoid recurrence
Maintain detailed runbooks and documentation for operational procedures and emergency response protocols
Collaboration & Support
Serve as the primary technical liaison between Fort Meade operations and Twenty's Arlington engineering teams
Work closely with government stakeholders to understand operational requirements and ensure system configurations meet mission needs
Provide technical support and training to end users on system functionality and troubleshooting procedures
Qualifications
Technical Skills & Experience
5+ years of professional experience in site reliability engineering, DevOps, or cloud operations
Expert-level proficiency with Amazon Web Services (AWS) including EC2, ECS, RDS, CloudWatch, and networking services
Advanced experience with Docker containerization and container orchestration platforms
Strong knowledge of Linux/Unix systems administration and command-line tools
Proficiency with Infrastructure as Code tools (Terraform, CloudFormation, or similar)
Experience with monitoring and observability tools (Prometheus, Grafana, ELK stack, or similar)
Knowledge of CI/CD pipelines and automated deployment practices
Understanding of networking concepts, security groups, and VPC configurations in AWS environments
Security & Compliance
Experience working in secure, air-gapped, or enclave environments
Understanding of government security requirements and compliance frameworks
Knowledge of container security best practices and vulnerability management
Familiarity with logging and auditing requirements for government systems
Operational Skills
Strong troubleshooting and problem-solving skills with ability to work under pressure
Experience with incident management and on-call responsibilities
Proven ability to write clear technical documentation and runbooks
Understanding of database administration and performance tuning (particularly graph databases like Neo4j)
Education
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
Security Requirements
Must be eligible to obtain and maintain a TS/SCI security clearance
U.S. citizenship required
Ability to work on-site at Fort Meade, MD with occasional travel to Arlington, VA
Distinguishing Qualifications
Previous experience supporting mission-critical systems in government or defense environments
Background in cyber operations or intelligence systems support
Experience with graph databases (Neo4j) and GraphQL APIs
Knowledge of AI/ML system operations and monitoring
Certifications in AWS, Kubernetes, or site reliability engineering
Experience with NATS or other message queue systems
Additional Skills
Experience with Agile development methodologies and cross-functional collaboration
Knowledge of performance testing and load testing methodologies
Understanding of disaster recovery and business continuity planning
Scripting experience in Python, Bash, or Go
Experience with configuration management tools (Ansible, Chef, Puppet)
Familiarity with service mesh technologies and microservices patterns