Introduction to Workwarp and the Role
Workwarp, a pioneering force in the digital media landscape, is seeking an exceptional leader to fill the position of Senior Manager, Ad Operations. This role is pivotal in overseeing the strategy, direction, and management of the account management team, ensuring the seamless execution of ad campaigns across a diverse portfolio of digital brands. As a key member of our team, you will work closely with the sales team, technology, pricing, planning, and inventory departments to guarantee that account managers are equipped with the necessary information to launch, monitor, and optimize digital ad campaigns effectively.
Job Summary
In this critical role, you will report to the Director of Account Management and collaborate extensively with the Revenue Management & Operations teams. Your primary responsibility will be to ensure the flawless execution and delivery of campaigns against stated goals and objectives, mitigating revenue loss and providing exceptional customer service. Building meaningful relationships within the organization, particularly with the sales team, is essential, as you will be the go-to expert for all matters related to the Account Management role.
Key Responsibilities and Duties
- Leadership and Team Management: Lead and manage the direction of the team, ensuring alignment with organizational priorities and goals.
- Issue Resolution and Troubleshooting: Handle escalations and troubleshoot issues promptly, providing effective solutions and maintaining high service standards.
- Representation and Collaboration: Represent the Addressable Ops organization within the Ad Sales org, fostering strong relationships and collaboration.
- Project Initiation and Oversight: Initiate and oversee projects aimed at increasing team efficiency and developing long-term training and education strategies.
- Business Rule Development: Work with ad ops management to develop and implement business rules and policies for the ops org, ensuring consistency and adherence to best practices.
- Partnership Management: Serve as a day-to-day contact with outsourced partners, ensuring the delivery of white-glove service to clients.
Required Education, Experience, Skills, and Training
To excel in this role, you should possess:
- Minimum 7+ years of experience in digital ad operations at a publisher, ad tech company, ad agency, or ad network.
- At least 3 years of management/mentorship experience, with at least two years in a direct people management role.
- Excellent understanding of standard business practices related to digital ad operations pitch-to-pay processes and systems.
- Mastery of digital ad serving tools for video and display, such as Google Ad Manager, Freewheel, etc.
- Familiarity with the digital online ecosystem, including third-party ad servers like DCM, Sizmek, Innovid, and ad serving technologies like VAST and VPAID.
- Experience with OperativeOne or other digital order management systems.
- Ability to operate both tactically and strategically, leading the team to execute on organizational priorities.
Preferred Qualifications
While not mandatory, the following skills and qualities are highly desirable:
- Ability to work effectively under pressure and a passion for solving problems.
- Strong communication and presentation skills.
- Experience with and enthusiasm for an organization undergoing rapid changes.
- Ability to aggregate and normalize data from multiple sources, compiling it into actionable formats and building executive-level dashboards.
- Familiarity with digital display and video ad formats on various platforms, including web, mobile, app, and OTT/CTV platforms.
- Understanding of live streaming ad insertion (DAI/SSAI) and measurement vendors like Nielsen and Moat.
- Effective management skills, with an appreciation for the responsibility and accountability that comes with leadership.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our team members. As a Senior Manager, Ad Operations, you will have access to:
- Comprehensive training programs designed to enhance your skills and knowledge in digital ad operations.
- Mentorship opportunities with experienced professionals in the field.
- Cross-functional collaboration with various departments, providing a holistic understanding of the organization and its operations.
- Performance-based growth opportunities, with potential for advancement within the company.
Work Environment and Company Culture
Workwarp prides itself on a dynamic and inclusive work environment, fostering a culture of:
- Innovation and creativity, encouraging experimentation and learning from failures.
- Collaboration and teamwork, promoting open communication and mutual respect among team members.
- Continuous learning and development, supporting the growth and advancement of our employees.
- Work-life balance, recognizing the importance of personal well-being and flexibility.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Salary range of $137,200 - $183,900, depending on experience and location.
- Bonus and/or long-term incentive units, as part of the compensation package.
- Comprehensive medical, financial, and other benefits, designed to support the well-being of our employees and their families.
- Opportunities for professional growth and advancement, with a focus on developing our team members' skills and careers.
Conclusion
If you are a motivated and experienced digital ad operations professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Manager, Ad Operations position at Workwarp. Join our dynamic team and contribute to the success of our organization, while advancing your career and skills in the exciting field of digital media.
Apply today and let's build the future together!
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