SaaS Project Manager

SaaS Project Manager (Fully Remote)About the Role Visionlink is seeking a proactive and detail-oriented Project Manager to support the delivery of our SaaS platform and client implementations. This customer-facing role bridges Product, Engineering, and Client Success teams to move custom development projects from initiation through release. Our customers serve at-risk populations, so priorities can shift quickly in response to real-world events. The work is meaningful and requires adaptability, strong judgment, and clear communication strategies. The ideal candidate has remote work experience, is highly self-directed, and excels at aligning distributed teams. • *A cover letter or letter of interest is required, along with your resume.** Key Responsibilities • Lead end-to-end delivery of SaaS projects, including custom development and new customer implementations • Collaborate with Engineers and Business Analysts to define and refine product requirements and customer needs • Translate business requirements into clear user stories, acceptance criteria, and development-ready tickets • Manage project timelines, scope, and priorities across multiple initiatives • Identify and manage risks, dependencies, and blockers to ensure successful delivery • Facilitate communication across distributed teams, ensuring alignment across time zones and remote-work dynamics • Monitor and report on project progress, release status, and key milestones • Support the development of Statements of Work (SOWs), including Level of Effort (LOE) estimates and task breakdowns • Drive continuous improvement in project management processes, tools, and remote team collaboration How We Work (and What to Expect) • Competing priorities: Our customers operate in real-world, high-impact environments, so urgent needs can emerge quickly. You’ll need to be comfortable re-prioritizing frequently, context switching throughout the day, and making decisions with incomplete information • Customer engagement: You'll work directly with customers, building rapport and trust over time. Understanding their needs—and how those needs evolve—is critical to prioritizing the right work and building relationships • Multi-stakeholder environment: You’ll work with multiple teams who may have different goals and perspectives. Strong alignment skills—especially the ability to clarify tradeoffs and drive decisions—are critical • Communication across levels: You’ll communicate regularly with team members, leadership, and customers. Being able to adjust your message for different audiences—whether it’s detailed execution, high-level updates, or customer-facing conversations—is key • High ownership: You’ll be expected to identify problems, propose solutions, and move work forward without waiting for perfect clarity • Unblocking work: When progress stalls, you’ll step in—whether that means clarifying requirements, facilitating decisions, or coordinating across teams • Fully remote, async-first: Clear written communication and proactive updates are essential to keeping work moving across distributed teams • Balancing planned and reactive work: You’ll manage both roadmap-driven initiatives and more urgent, high-priority requests. Navigating that balance without losing momentum on longer-term work is a core part of the role. What Success Looks Like • Projects are delivered with clarity on scope, tradeoffs, and timelines—even when priorities shift • Teams stay aligned and unblocked, despite competing demands • You bring increasing structure to how work is prioritized and executed • Stakeholders have confidence in delivery, communication, and decision-making • You effectively balance responsiveness to urgent needs with longer-term progress Qualifications • 2–4 years of project management experience in a SaaS or software development environment • Demonstrated success working in a fully remote or distributed team • Strong understanding of Agile methodologies and the software development lifecycle • Experience working with cross-functional teams, including Product, Engineering, and Customer Success • Proven ability to manage multiple projects, priorities, and deadlines in a fast-paced environment • Strong organizational skills and attention to detail • Ability to work independently and proactively drive projects forward without close supervision • Proficiency with project management and collaboration tools (e.g., YouTrack, Asana, or similar; Slack, Zoom, etc.) • Excellent written and verbal communication skills, with an emphasis on clear, asynchronous communication What We're Looking For • A strong communicator who operates effectively in a remote-first environment • A proactive problem-solver who takes ownership of outcomes • Able to drive accountability and maintain momentum across distributed teams • Highly organized and responsive, with strong follow-through • Comfortable navigating ambiguity and adapting to changing priorities • Passionate about delivering high-quality software and excellent customer experiences Why Join Visionlink • Competitive salary • Comprehensive benefits package • Generous time off policy • Opportunity to contribute to a mission-driven SaaS platform and make a real-world impact • Collaborative, high-performing remote team environment Pay: $65,000.00 - $75,000.00 per year Benefits: • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Professional development assistance • Retirement plan • Vision insurance Application Question(s): • Did you include a cover letter or letter of interest with your resume? Location: • United States (Required) Work Location: Remote Apply tot his job Apply To this Job