Experienced Customer Experience Training Professional – Fire Systems and Building Automation Solutions
**Rewritten Job Description:**
Join careerzynith's HBT CX Learning & Enablement Team as a Sr Customer Experience Training Professional – Fire Systems
At careerzynith, we're committed to delivering exceptional customer experiences through innovative solutions and expert training. As a Sr Customer Experience Training Professional – Fire Systems, you'll play a vital role in shaping the future of our Building Automation business in North America. If you're passionate about customer-centric training, have expertise in fire systems, and are eager to join a dynamic team, we invite you to explore this exciting opportunity.About careerzynith's HBT CX Learning & Enablement Team
careerzynith's HBT CX Learning & Enablement team is dedicated to empowering our customers with the knowledge and skills they need to succeed. As a key member of this team, you'll work closely with our CX Training Manager to develop and deliver high-quality training programs that meet the evolving needs of our customers. With a focus on fire systems and building automation solutions, you'll have the opportunity to make a significant impact on our customers' experiences and drive business growth.Key Responsibilities
As a Sr Customer Experience Training Professional – Fire Systems, your key responsibilities will include:- Curriculum Development and Delivery: Assist in updating and developing new and existing curriculum for customer technical training, ensuring it remains relevant and effective.
- Brand Expertise: Possess expertise in multiple brands/product lines relevant to the role, including Honeywell fire products such as Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, and Farenhyt.
- Global Training Team Collaboration: Coordinate with the global training team on brand training roadmaps and learning paths to ensure seamless delivery and consistency.
- Face-to-Face and Virtual Classroom Training: Deliver high-quality, face-to-face and virtual classroom technical training for careerzynith customers, ensuring best-in-class delivery through customer satisfaction surveys.
- Quality Assurance: Ensure the quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
- Mobile Technology Integration: Utilize mobile technology to live stream classes for virtual training sessions, enhancing the learning experience for customers.
- Customer Interface: Interface with customers on a daily basis via phone calls or text messaging to coordinate with students, including class times, course content, private training events, and answering technical support questions.
- Subject Matter Expertise: Support Learning & Enablement new training development programs by acting as a subject matter expert, validating content and course structures.
- Bespoke Training Development: As required, develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.
- Learning Development Paths: Identify learning development paths for students attending classes, encouraging uptake of further careerzynith training through awareness of Learning & Enablement offerings.
- Team Collaboration: Participate and contribute to team meetings and other company meetings across the careerzynith organization.
- Target Achievement: Ensure the achievement of all individual and team targets and KPIs, focusing on end-user customers and including time of contact with customers.
Benefits of Working for careerzynith
As an careerzynith employee, you'll enjoy a comprehensive benefits package, including:- Performance-Driven Salary: A competitive salary range of $40/hr - $50/hr, with opportunities for growth and development.
- Cutting-Edge Work: Collaborate with dedicated experts in their fields to develop innovative solutions that make a real impact.
- Comprehensive Benefits Package: Employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance.
- Flexible Work Arrangements: Enjoy the flexibility to work remotely, with frequent travel required to meet with customers and collaborate with team members.
- Professional Development Opportunities: Pursue ongoing education and training to enhance your skills and advance your career.
Qualifications
To succeed in this role, you'll need:- YOU MUST HAVE:
- Training program delivery experience.
- Experience with commercial fire products.
- Knowledge of at least one of the following Honeywell fire products: Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, Farenhyt.
- WE VALUE:
- Bachelor's degree or technical training program.
- NICET certification.