Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking a Vendor Operations Spec to support vendor operations within an assigned business. The role involves providing day-to-day support to vendors and business partners, addressing questions, resolving issues, and recommending process improvements based on vendor performance trends.
Responsibilities
- Answers vendor and business partner questions on systems, processes, technology, and procedures of low to medium complexity. Researches and resolves issues of a low/medium complexity
- Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics
- Supports research and analysis of vendor metrics to recommend changes to vendor procedures and processes
- Provides feedback on vendor activities to support the overall health of the vendor partnership
- Participates in project teams and has shared accountability for project goals and outcomes. May own part of a larger project or all of a smaller one
- Identifies key business relationships within own organization and can provide examples of how own work impacts a positive vendor relationship
- Supports implementation by updating standard operating procedures
- Provides functional guidance to and/or mentors other team members
- Identify gaps, issues and/or continuous improvement opportunities of existing processes
Skills
- Agency management system experience
- Bachelor's degree or equivalent experience/training and 6-12 months of relevant experience
- Effective communication (oral & written) skills to interact with internal partners and external vendors
- Moderate research, problem solving, and critical thinking skills
- Basic understanding of business operations
- Basic working knowledge of Microsoft Office products
Benefits
- Flexible Time Off Annual Accrual - days: 15
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through our Employee Resource Groups
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