Note: The job is a remote job and is open to candidates in USA. The International Rescue Committee (IRC) is one of the world's largest international humanitarian non-governmental organizations, dedicated to helping people affected by conflict and disaster. The HSPRS Operations Coordinator supports the Home Study and Post Release Services for unaccompanied children, managing administrative and operational functions to ensure successful project advancement and coordination within the Resettlement, Asylum and Integration department.
Responsibilities
- Collaborate with Program Staff and Finance to oversee the tracking and distribution of Direct Assistance for HSPRS
- Responsible for training and compliance for Direct Assistance
- Increasing efficiency and exploring new systems for virtual programs
- Work closely with Finance to ensure compliance and adherence to budget
- Serve as backup to the Operations Manager and IT department for IT and communications infrastructure, hardware, and software matters
- Educate staff about IT support resources, including appropriate channels for incident reporting
- Provide support to ensure continuity in software licensing needs
- Provide orientation to newly hired staff on IRC software, knowledge management, and processes including helping newly hired staff be included in appropriate Listservs and calendar invites
- Ensure new accounts are created and old accounts are deleted, as needed
- Collaborate with global Safety & Security team and Operations Manager to train and support HSPRS staff on incident management reporting
- Serve as support to Operations Manager for procurement and supply chain. Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed
- Manage vendor billing/invoices in coordination with Finance team
- Manage and maintain digital and physical files
- Coordinate on- and off-site storage needs with HSPRS Operations Manager
- Support Operations Manager and Finance Coordinator in travel training and dissemination of travel guidance
- Work closely with the Deputy Director of Partnerships and Operations Manager to ensure effective functioning of cross-cutting systems needed to support program success
- Maintain email distribution and contact lists
- Liaise with HSPRS Operations Manager and other headquarters departments as needed on issues related to IT, office services, global supply chain, HR, recruitment, etc
Skills
- Bachelor's degree or equivalent directly related experience required
- Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple and diverse priorities under pressure
- Experience working with remote teams preferred
- Experience with financial reporting and administrative record keeping
- Experience with Integra (or other financial software systems) and Power BI preferred
- Strong analytic problem-solving skills with attention to detail
- Ability to troubleshoot basic IT issues
- Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment
- Ability to work both independently and in a dynamic, cross-functional global team structure
- Highly proficient in Microsoft Office suite
- Demonstrated ability to work effectively with stakeholders at all levels
- Ability to manage and work through change in a proactive and positive manner
- Ability to work some evenings and weekends as needed
- Fluent in English, both spoken and written
- Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with people within and across departments as a team player in a multi-cultural environment
- Solid problem solving and critical thinking skills
- Maintain a high level of efficiency, composure, professionalism and optimism in high-pressured situations
- Excellent computer skills: Microsoft Word, Excel, and PowerPoint
- Proven writing and editing skills: a quick and accurate reviewer and editor
- Experience in multicultural settings, human services and non-profit work an advantage
- Written approval by ORR including a Child Abuse Neglect Check and FBI fingerprint check
Benefits
- 10 sick days
- 10 US holidays
- 20-25 paid time off days depending on role and tenure
- Medical insurance starting at $163 per month
- Dental starting at $6.50 per month
- Vision starting at $5 per month
- FSA for healthcare and commuter costs
- A 403b retirement savings plans with immediately vested matching
- Disability & life insurance
- An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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