Note: The job is a remote job and is open to candidates in USA. Fetch Package is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. As a Driver Support Associate, you will provide an unparalleled experience for our Drivers while investigating issues and providing solutions to enhance customer satisfaction.
Responsibilities
- Respond to delivery partner inquiries on Gladly via phone, e-mail, text, and live chat
- Relay operational issues with local warehouse teams and operations managers
- Troubleshoot technical problems and deliver clear outcomes and solutions
- Prioritize tasks in a fast-paced and high pressure environment
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
- Communicate with a professional and friendly tone
Skills
- A passion for creating an amazing customer experience
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the customer
- The ability to adapt to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
Benefits
- Medical
- Dental
- Vision insurance
- 401(k)
- AD&D/STD/LTD
- Paid time off
Company Overview
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