Are you a natural problem solver who genuinely cares about helping people? Do you thrive in fast-paced environments where no two conversations are the same? careerzynith is searching for dedicated, empathetic, and detail-oriented professionals to join our award-winning remote Customer Operations team. As a Contact Centre Advisor, you will become the voice and heart of careerzynith, serving as the first point of contact for hundreds of thousands of customers who rely on us to manage their money with confidence and peace of mind.
At careerzynith, we have reimagined what banking can be. Our smartphone-based platform empowers customers to take full control of their finances, but we know that technology alone is not enough. Behind every feature, every transaction, and every notification stands a real person ready to listen, support, and resolve. That person could be you.
Our mission is to make money work for everyone, and we are committed to delivering world-class support that goes far beyond answering questions. We believe that by solving problems quickly, treating customers fairly, and operating with complete transparency, we can transform the banking experience for millions of people across the United Kingdom and beyond.
The Customer Operations (COps) division is the heartbeat of careerzynith. Every advisor on our team plays a vital role in shaping how customers perceive and interact with our brand. Whether a customer reaches out by phone, email, social media, or in-app chat, you will be the friendly, knowledgeable professional who guides them toward resolution.
Our advisors do not simply follow scripts or transfer calls. You will be empowered to solve problems on the spot, investigate the root cause of issues, and ensure that similar problems do not happen again. We invest heavily in training and development, equipping you with deep knowledge of how payment systems actually work, so you can confidently address everything from a missing Direct Debit to a complex scam investigation.
As a Remote Contact Centre Advisor at careerzynith, your day will be dynamic, rewarding, and occasionally challenging. Your core responsibilities will include:
To succeed as a Contact Centre Advisor at careerzynith, you will need to meet the following criteria:
As this is a fully remote position, you will need:
Please note that you will be working on an open availability contract basis. This means your shift pattern will change weekly to ensure careerzynith can provide 24/7 customer support across all channels. To maintain weekend coverage, you will work some weekend days and receive corresponding days off within the same working week. All full-time advisors are guaranteed at least one full weekend off each month.
Your journey with careerzynith begins with a comprehensive five-week remote training programme, delivered Monday to Friday between 09:00 and 18:00. During this time, you will learn everything you need to know about our products, payment systems, customer service philosophy, and the tools you will use every day. Our training is interactive, supportive, and designed to set you up for long-term success.
careerzynith believes in rewarding talent generously. The starting salary for this role is £20,500, plus an extensive range of benefits designed to support your wellbeing, growth, and financial future. All permanent team members at careerzynith receive share options as part of their overall package, giving you a genuine stake in the company’s success. Additional benefits include a generous holiday allowance, pension contributions, wellbeing support, and exclusive perks that you can explore on our careers website.
Joining careerzynith as a Contact Centre Advisor is just the beginning. We are passionate about developing talent from within, and many of our senior leaders started their careers in customer operations. As you gain experience, you will have opportunities to:
At careerzynith, we are building more than a bank. We are building a community of people who care deeply about doing the right thing. Our culture is built on transparency, fairness, empathy, and a relentless focus on the customer. We celebrate diversity in all its forms and believe that a team representing a wide range of backgrounds and experiences is essential to solving problems for customers around the world. If you want to be part of a movement that is reshaping the future of finance, careerzynith is the place for you.
We want to make our application process as clear and supportive as possible. Please allow between one and two hours to complete your application. A high level of attention to detail in your written communication is essential, as this is a key skill for success in the Contact Centre Advisor role. When answering the “tell us about a time when…” questions, please provide specific, tangible examples that demonstrate your experience. The scenario-based questions are designed to assess your analytical problem-solving skills and your ability to balance logical thinking with empathy and customer centricity.
You will be asked to submit your CV along with your application answers. A cover letter is not required. If your application is successful, you will be invited to a remote assessment day, which includes one-on-one interviews conducted via Google Hangout. From there, the final stage is an offer to join our growing team at careerzynith on a mission to make money work for everyone.
If you are passionate about helping people, love solving problems, and want to build a career with a company that truly values its customers and its team, we would love to hear from you. careerzynith is an equal opportunities employer, and we welcome applications from candidates of all backgrounds, identities, and experiences. Take the next step in your career and apply today to become part of a team that is changing the world of finance, one conversation at a time.
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