Note: The job is a remote job and is open to candidates in USA. NAVEX is dedicated to making the world a safer and more ethical place. As a Communication Specialist, you will capture sensitive information through inbound calls regarding workplace concerns and provide exceptional customer service to support the Hotline & Incident Management services.
Responsibilities
- Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
- Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
- Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
- Hold all reports in strict confidence, both internally and externally
- Assist with special projects and other departmental responsibilities as assigned
- Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
Skills
- Outstanding customer service skills with strong customer and results orientation
- The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
- Weekend availability is required—applicants must be able to work at least one weekend day per week
- A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
- Minimum typing speed of 35 WPM
- The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
- Experience using MS Office and the ability to easily navigate proprietary software applications
- Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
- Ability to drive results through your job competencies while leveraging NAVEX's core values
Benefits
- Meaningful Purpose.
- High-Performance Environment.
- Candid, Supportive Culture.
- Growth That Matters.
- Rewards for Results.
Company Overview
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