Lyft is a company focused on serving and connecting people, and they are seeking a motivated Operations Associate to join their Flexdrive team in Chicago. The role involves providing quality in-person customer experiences, assisting with the car rental process, and ensuring high standards of service while working with Lyft drivers.
Responsibilities
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to 'make it happen' and seeks out opportunities to contribute to team success
Skills
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Chicago area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy
- Bonus points if you love ride-sharing so much that you're a Lyft driver too!
- Proficiency in other languages is considered a plus!
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company Overview
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