Onboarding Analyst

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple, and affordable financial services that empower our clients, treat them with dignity, and build financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

 

We operate as a full-stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress in the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

 

Ensure the complete onboarding of new sellers to the Addi Marketplace experience, following each of the steps required to do so, both technically and in terms of user training. This includes continuous and personalized support for the seller until the integration stage is completed.

 

• Published new allies per month ensuring that:

  • Each seller is fully active in the Addi marketplace ecosystem.

  • Each seller has products or SKUs at the time of publication to be counted toward the goal.

• Collaborated with the onboarding team to reduce the average onboarding time for new sellers within the first three months.

• Tracked and reported monthly progress on onboarding time improvements.

• Identified and proposed process adjustments or enhancements to streamline onboarding workflows and improve efficiency.

• Ensure each proposal includes clear metrics to measure its impact on onboarding efficiency and seller satisfaction.

   

• Proven experience in Onboarding - E-commerce platforms

  • At least 6 months - 1 year of experience in similar roles within e-commerce platforms, customer support, online sales, or systems integration.

  • It would be ideal VTEX e-commerce platform experience: Experience with integrations in VTEX portals

• Outstanding Communication and Presentation Skills

  • Proven ability to deliver clear, compelling messages that build trust and foster a positive attitude.

  • Skilled at explaining and guiding stakeholders through technical steps while adjusting communication style to fit diverse audiences.

  • Excellent presentation skills, including the ability to convey complex information effectively and engage with sellers and partners.

• Proven Technical Ownership of E-Commerce Platform Configurations

  • Expertise in configuring and managing seller profiles in the Seller portal, ensuring access to the appropriate tools and features.

  • Experience in managing catalogs, logistics configurations, and providing technical support for sellers' platform-related needs.

• Proven experience in Supportting and Integrating New Sellers into the Marketplace

  • Skilled in facilitating the onboarding process for new sellers to ensure seamless integration into the platform.

  • Ability to guide sellers in integrating their product catalogs into the marketplace efficiently and accurately.

• Proactive Follow-Up and Relationship Building

  • Strong capability to maintain continuous communication with sellers to address inquiries, provide support, and resolve challenges.

  • Focused on fostering loyalty and ensuring seller satisfaction within the marketplace ecosystem.

• Analytical and Reporting Skills

  • Proficient in creating and managing Excel reports to analyze data and performance metrics.

  • Skilled in leveraging analytical insights to identify areas of improvement and drive platform enhancements.

  • Expertise in preparing and presenting regular reports to communicate updates, news, and changes to sellers, ensuring they remain informed.

     

• Work on a problem that matters and help change customers’ lives.

Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents), flexible time-off, and learning budget.

   

• Meet with our recruiter for a 30-minute video chat. We will get to know you better, understand what you’re looking for, and answer any questions you might have about Addi.

• Meet with our onboarding marketplace leaders for a 60-minute video chat interview. Here, we will ask you questions about your onboarding background , communication and reporting skills. You will be able to ask any questions about the culture and how we work at AddiI.

• Complete a simple Live business case. With this business challenge, we want to see your expertise in solving a real-world problem. You will also meet with our Head of Marketplace to talk about the vision of the company, what we are building, and how you will contribute to our marketplace.

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