Join Team Amex: Empowering Professionals to Lead the Way
At American Express, we believe in fostering a culture that empowers our colleagues to drive success and make a meaningful impact. As a global and diverse community, we are committed to providing the world’s best customer experience while upholding our company values and powerful backing promise. If you're looking for a dynamic and supportive work environment where you can grow professionally and personally, we invite you to explore this exciting opportunity as a Manager - Global & Large Account Development.
About the Role
We're seeking a highly motivated and experienced professional to join our Global Commercial Services (GCS) – Global and U.S. Large Enterprise Client Group (G&L) as a Manager - Global & Large Account Development. As a key member of our team, you will be responsible for managing American Express' largest and strategically important commercial clients, driving differentiated value, and providing solutions that meet the diverse and global needs of our most valuable customers.
Key Responsibilities
- Serve as the B2B payments expert for all commercial solutions within your portfolio to deliver on the GCS value proposition.
- Identify and implement B2B portfolio growth and retention strategies by leveraging in-depth industry knowledge and effectively linking to client needs.
- Strategically adapt plans and priorities to achieve desired outcomes and drive business growth.
- Build and safeguard strong client relationships to drive NPS and sustainable volume.
- Develop and execute relationship stacking strategies to establish regular customer-facing touchpoints with C-suite executives and decision-makers.
- Lead the development of client renewal and expansion proposals, negotiate complex deal constructs, and oversee implementation of solutions.
- Resourcefully overcome complex client barriers and resolve escalated issues in a timely and effective manner.
- Develop customized and strategic account plans to unlock spend growth and maximize customer satisfaction.
- Collaborate with key business partners across various divisions of American Express to drive business outcomes.
- Take a data-driven approach to quantitatively sell a story, applying strong financial acumen to drive business decisions.
- Develop and actively manage a sales pipeline across multiple accounts simultaneously using CRM tools.
- Manage the relationship between customers and American Express to maximize customer satisfaction, profitability, and retention.
Qualifications and Skills
Minimum Qualifications
- Minimum of 5 years' prior strategic relationship management and/or business development experience.
- Effective oral and written communication skills, with the ability to influence internal and external partners.
- Strong financial acumen and ability to present financials to clients.
- Bachelor's degree or higher.
Preferred Qualifications
- Knowledge of B2B, key trends, and payment processes.
- Results-oriented with an entrepreneurial approach to portfolio management.
- Ability to gain in-depth understanding of client needs to inform and execute client-focused plans.
- Proven relationship management and negotiation skills, with experience establishing C-level relationships.
- Innovative and solutions-oriented approach to overcoming barriers impacting client value or growth.
What We Offer
At American Express, we believe in rewarding talent and providing a comprehensive benefits package that supports our colleagues' holistic well-being. Our benefits include:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Career Growth and Development
At American Express, we're committed to helping our colleagues grow professionally and personally. As a Manager - Global & Large Account Development, you'll have opportunities to develop your skills and expertise in areas such as:
- Strategic relationship management.
- Business development.
- Financial acumen.
- Industry knowledge.
- Leadership and management.
Our comprehensive training programs and career development opportunities will help you stay ahead of the curve and achieve your career goals.
Our Culture and Work Environment
At American Express, we pride ourselves on our inclusive and diverse culture. As a fully remote role, you'll have the flexibility to work from anywhere while still being part of a global and diverse community of colleagues. Our Amex Flex working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Compensation and Benefits
The expected salary range for this role is $80,000 to $155,000 annually, plus bonus and benefits. We consider factors such as location, experience, and job-related factors when determining pay.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Take the Next Step
If you're a motivated and experienced professional looking to drive business growth and make a meaningful impact, we invite you to apply for this exciting opportunity as a Manager - Global & Large Account Development. Join Team Amex and let's lead the way together!
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now