Kelly is a trusted workforce solutions provider, and they are seeking an Inside Sales / Account Manager to manage inbound sales inquiries and build relationships with customers. The role focuses on understanding customer needs and driving revenue through upsell and cross-sell opportunities in a fast-paced environment.
Responsibilities
- Manage conversations with prospective accounts via phone calls and web chats to build relationships, determine product needs, and identify upsell/cross-sell opportunities
- Meet or exceed defined monthly sales quotas
- Identify customer needs and establish value by presenting tailored solutions to decision-makers
- Handle customer questions and potential concerns professionally
- Document all sales activity and provide management updates as required
- Maintain professional internal and external relationships
- Maintain an accurate pipeline of sales opportunities
- Manage time effectively to ensure productivity standards and KPIs are met
- Understand competitive offerings and develop effective counter strategies
- Build and sustain high levels of customer satisfaction
- Demonstrate the ability to achieve and exceed revenue targets
Skills
- Excellent communication skills in writing, speaking, and listening
- Minimum of 1 year experience in B2B sales, value-based solution sales, telemarketing, outbound/inbound sales, account management, or business development in high-tech or SaaS environments
- High School Diploma or equivalent required; Bachelor's degree in Business, Accounting, Marketing, or Technology preferred
- Proven ability to influence decision-makers
- Experience with MS Office Suite (Word, Excel, Outlook), order entry systems, and CRM tools like Salesforce
- Ability to multi-task and work independently in a fast-paced environment
- Strong organizational skills, including prioritization, time management, and meeting deadlines
- Proven track record of success in a high-volume, transactional sales environment
- Bachelor's degree in Business, Accounting, Marketing, or Technology
Benefits
- Medical
- Dental
- Vision
- Telemedicine
- Term life
- Whole life
- Accident insurance
- Critical illness
- A legal plan
- Short-term disability
- Retirement savings plan
- Service bonus
- Holiday pay plans (earn up to eight paid holidays per benefit year)
- Transit spending account
- Paid sick leave under the applicable state or local plan
Company Overview
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