**Job Summary:**
Join arenaflex, a dynamic and innovative company, as a Customer Success Specialist (CSS) on our night shift team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and maintaining brand reputation. With a focus on Mandarin and English proficiency, you will play a vital role in ensuring customer satisfaction and loyalty. If you are a customer-centric individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading provider of innovative solutions in the food ordering industry. Our mission is to revolutionize the way people order and enjoy their favorite food. With a strong commitment to customer satisfaction, we strive to provide exceptional experiences that exceed our customers' expectations. Our team is passionate about delivering high-quality services, and we are seeking like-minded individuals to join our dynamic and growing organization.
**Job Description:**
**Location:** Georgetown, Penang (Onsite)
**Working Hours:** Monday to Sunday, 12:00 am - 11:00 am (5 days per week, 8 working hours + 1 hour break)
**Job Type:** Full-time (Rotational Shift)
**Salary:** RM 3,000++ (Extra Allowances will be provided)
**Key Responsibilities:**
* Assist customers in placing online orders through inbound and outbound phone calls
* Provide support and resolve customer inquiries in a professional and timely manner
* Process payments securely and efficiently
* Proactively support customers and maintain brand reputation
* Identify and escalate priority issues to ensure timely resolution
* Collaborate with the team to improve customer support and service quality
* Maintain and improve service quality through continuous monitoring and feedback
**Essential Qualifications:**
* Bachelor's Degree, Diploma, or equivalent in any field
* At least 6 months of experience in customer support; call center experience is advantageous but not mandatory
* Fresh graduates can apply
* B2 level proficiency in English
* Customer service-oriented with excellent interpersonal skills, active listening, and ability to handle inquiries professionally
**Technical Skills:**
* Typing speed of at least 40wpm with 90% accuracy
* Computer literate with proficiency in Microsoft Windows and Office
**Preferred Qualifications:**
* Experience in the food ordering industry or a related field
* Knowledge of customer relationship management (CRM) software
* Familiarity with Microsoft Office and Google Suite
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in Mandarin and English (speaking, writing, and reading)
* Ability to maintain confidentiality and handle sensitive customer information
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to enhance your skills and knowledge
* Opportunities for career growth and advancement within the company
* Collaborative and dynamic work environment with a team of experienced professionals
* Access to cutting-edge technology and tools to support your work
**Work Environment and Company Culture:**
* arenaflex is a remote-friendly company with a flexible work environment
* Collaborative and dynamic work culture with a focus on teamwork and customer satisfaction
* Opportunities for professional development and growth
* Recognition and rewards for outstanding performance and contributions
**Compensation, Perks, and Benefits:**
* Competitive salary of RM 3,000++
* Extra allowances and benefits provided
* Comprehensive training program to enhance your skills and knowledge
* Opportunities for career growth and advancement within the company
* Collaborative and dynamic work environment with a team of experienced professionals
**How to Apply:**
If you are a motivated and customer-centric individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!
**Apply Now:** [Insert link to apply]
**Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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