About Us
CVS Health is a Fortune 4 company that is revolutionizing the healthcare industry with its commitment to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable for millions of plan members. At CVS Health, we believe that our employees are the key to achieving this purpose, and we empower them to transform our culture and accelerate innovation.
About the Role
We are seeking an experienced Customer Service Representative to join our Pharmacy Benefit Manager business, where you will play a critical role in assisting members with their pharmacy benefit plans. As a Customer Service Representative, you will be responsible for taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. Your skills and knowledge will enable you to offer solutions that simplify the healthcare experience for our members, while also expanding your own experiences and opening doors to additional opportunities within CVS.
Key Responsibilities
- Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.
- Take inbound calls and provide solutions that simplify the healthcare experience for our members.
- Develop strong relationships with members and provide empathetic and patient support.
- Stay up-to-date on product knowledge and regulatory requirements to provide accurate and compliant information to members.
- Work collaboratively with internal stakeholders to resolve member issues and improve overall customer experience.
Requirements
To be successful in this role, you will need to have:
- 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience.
- Computer proficiency in Windows-based applications.
- Strong customer service skills, including courteous telephone etiquette and professionalism.
- Ability to problem solve in a positive, productive manner.
- Reliability and compliance with scheduling standards.
- Ability to exhibit patience and empathy and express assurance and confidence.
Preferred Qualifications
We are looking for candidates with:
- An Associate's degree or equivalent experience.
- Strong oral, interpersonal, and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience working in a healthcare or insurance environment.
Work Environment and Culture
We offer a comprehensive training program to ensure your success on the team, including on-site training and self-paced modules. Our Care colleagues have opportunities to grow in and outside of our business unit, with paths to progression through our Career Mapping guide. We value work-life balance and offer flexible scheduling options to support your priorities. Our company culture is built on our Heart At Work Behaviors, which include:
- Collaboration and teamwork.
- Accountability and ownership.
- Customer focus and empathy.
- Continuous learning and growth.
Compensation and Benefits
We offer a competitive compensation package, including:
- A base hourly rate of $17.00 - $27.90, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision benefits.
- A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
- Short-term and long-term disability benefits.
- A fully-paid term life insurance plan.
- Well-being programs, education assistance, and free development courses.
- A CVS store discount and discount programs with participating partners.
- PTO or vacation pay, as well as paid holidays throughout the calendar year.
How to Apply
To apply for this role, please submit your application online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position. We look forward to hearing from you!
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