First Quality is a family-owned company that produces high-quality personal care and household products. The End User Technician role provides operational IT support and troubleshooting to ensure optimal utilization of IT services for various offices and remote users.
Responsibilities
- Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile devices
- Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
- Providing general desktop support, project coordination, imaging/re-imaging PCs, and laptops
- Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person
- Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc
- Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same
- Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc
- Divisional, local, enterprise incident management support
- Collaborate with Service Desk Lead/Divisional IT Leads/IS/FQ Businesses. Serves as a liaison between systems personnel and end users
- Assist in change management efforts
- Assist in system implementation or training
- Provide feedback on services and capabilities provided by IT
- Responsible for customer satisfaction, service level objectives and IT improvement plans
Skills
- Bachelors Degree in Computer Science or related field required or equivalent work experience
- Strong problem solving and decision-making skills with excellent written and verbal communications skills
- Ability to convey technical concepts to individuals not versed in technology
- Occasional travel to other First Quality locations required
Benefits
- Competitive base salary and bonus opportunities
- Paid time off (three-week minimum)
- Medical, dental and vision starting day one
- 401(k) with employer match
- Paid parental leave
- Child and family care assistance (dependent care FSA with employer match up to $2500)
- Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
- Tuition assistance
- Wellness program with savings of up to $4,000 per year on insurance premiums
Company Overview
Company H1B Sponsorship
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