We're seeking a highly skilled and dedicated Customer Support Representative to join our team on an overnight shift. As a remote employee, you'll have the opportunity to work from the comfort of your own home while providing exceptional customer service to our clients. If you're a motivated and results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Job Summary:
- Provide top-notch customer service to internal and external clients through various communication channels, including phone, email, chat, and tickets.
- Troubleshoot technical issues, manage department inbox, and contribute to day-to-day operations.
- Work independently and collaboratively as part of a team to handle multiple tasks and priorities in a fast-paced environment.
Requirements:
- Associate degree or 2 years of experience in customer support or client relations.
- Ability to work an occasional flexible schedule, including evenings, weekends, and additional hours during peak times.
- Excellent verbal and written communication skills, strong problem-solving abilities, and familiarity with ticketing systems.
- Ability to work under pressure, prioritize tasks, and deliver exceptional customer experiences.
Available Shifts:
- Tuesday to Friday: 7:30 PM - 6:00 AM CST
- Saturday to Tuesday: 7:30 PM - 6:00 AM CST
What We Offer:
- Competitive hourly rate: $24-$26 per hour.
- Remote work arrangement.
- Comprehensive health benefits starting on your first day of employment.
- $100 monthly fitness allotment, tuition reimbursement program, and enhanced mental health resources.
- 401(k) plan with generous company match and annual profit-sharing contribution.
- Generous PTO, floating holidays, wellness day off, birthday day off, and more!
Apply Now to join our team and take your customer support career to the next level!
Apply Now