About the Role
A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.
Why Assistantly?
- We recruit the best of the best — we care as much about the right soft skills as we do about hard skills.
- We want you here long-term and give you the benefits and support you’ve always dreamed of.
- We work one-on-one to match you with the perfect client.
- We love the strategic, initiative-taking, proactive doers of the world.
- You’ll have your own Talent Success Manager dedicated to your success.
- We focus on long-term partnerships, not projects.
- We live by: Stay humble. Be grateful. Work hard.
Core Responsibilities
- Manage executive inbox and correspondence
- Organize calendars, schedule meetings, and confirm appointments
- Track tasks, projects, and deadlines to ensure nothing slips
- Prepare agendas, documents, and notes for meetings
- Organize files, documents, and data for easy access
- Book travel and manage itineraries
- Conduct light research to support decision-making
Client Success Emphasis Responsibilities
- Respond to support tickets and client emails
- Send updates, reminders, and weekly reports
- Proactively check in with clients and accounts
- Set up onboarding dashboards, folders, or knowledge bases
- Schedule check-ins, calls, and follow-ups
- Collect testimonials, feedback, and call notes
Requirements
- Minimum 3+ years of client success, support, or executive assistant experience
- Exceptional written and verbal communication skills with a client-first mindset
- Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
- Highly organized and consistent in managing tickets, reports, and follow-ups
- Growth-oriented professional seeking a long-term partnership with opportunities to scale
Benefits
- Unlimited earning potential if you choose to take on multiple clients and have the capacity
- Generous health allowance to support your well-being
- Profit-sharing opportunities as the company grows
- Access to exclusive upskilling and training in AI, operations, and leadership
- Monthly raffles and performance bonuses
- A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey
Originally posted on Himalayas
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