We are looking for a Client Services Executive to join our client's dynamic and fast-growing team. This is a key role in delivering seamless, world-class service experiences to high-end B2B clients across the globe. The position requires working remotely and aligning with US time zones, including availability during evenings and weekends as part of scheduled shifts.
Our client is a global leader in premium ground transportation, offering exclusive chauffeur services, luxury car rentals, and VIP Meet & Greet experiences across 750 cities, 1,000 airports, and more than 100 countries. Backed by cutting-edge technology and a commitment to personalized, high-touch service, they cater to the world's most discerning travelers 24/7. The company is built on the values of innovation, quality, simplicity, efficiency, and exceptional customer care, creating an environment where excellence is both expected and celebrated.
Responsibilities:
- Serve as the main point of contact for B2B clients, managing chauffeur service and luxury car rental bookings via chat-based platforms, email, and phone.
- Support high-profile clients by ensuring they receive the best vehicles, competitive rates, and exceptional service.
- Manage bookings from end-to-end, ensuring every detail is executed flawlessly and in line with the company's standards for quality and reliability.
- Anticipate client needs, proactively resolve any service issues, and implement long-term solutions.
- Assist in preparing customized proposals and presentations for both new and existing clients.
- Collaborate closely with internal teams: sales, operations, and supplier engagement to deliver a cohesive and seamless client experience.
- Adhere to US business hours and provide coverage during evenings and weekends as needed.
Requirements:
- Minimum of 3 years of experience in a customer-facing role within the service industry.
- Experience working with high-end or luxury clientele is highly appreciated.
- Exceptional verbal and written communication skills in English (fluency required); additional languages are a plus.
- Strong customer service orientation with the ability to build trust and rapport quickly.
- Highly detail-oriented with strong analytical and problem-solving abilities.
- Confident using technology and software platforms to manage client interactions and service coordination.
- Comfortable working in a high-pressure environment with tight deadlines and rapidly changing priorities.
- Entrepreneurial, hands-on approach and ability to work independently.
- Strong team player with a collaborative mindset.
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