Client Care Assistant

Job title: Client Care Assistant in Westminster, MD at Brimstone Allon Enterprises, LLC.
Company: Brimstone Allon Enterprises, LLC.
Job description: Brimstone Allon Enterprises is a SaaS provider specializing in Dietary Management Software. Our cloud-based solutions support healthcare programs nationwide. In this role, the successful candidate will gain a thorough understanding of our application and develop expertise in using it to support our clients effectively.Job Title: Client Support Assistant
Location: In person
Department: Client/Customer Success
Reports To: Client Care ManagerJoin Our Mission-Driven Team!Are you detail-oriented, service-minded, and passionate about making a difference in people’s lives? Join our innovative healthcare food and meal management platform, Dietary Manager Online (DMO), as a Client Support Assistant. This remote role offers a rewarding opportunity to support clients, ensure data accuracy, and contribute to improving healthcare through better nutrition.What You’ll DoAs a Client Support Assistant, you'll play a key role in ensuring our clients have a seamless, supportive experience. Your daily responsibilities will include:

• Client Support:

Respond to client inquiries via email, phone, or chat, and coordinate scheduling for check-ins and training.

• Data Entry & Accuracy:

Input and maintain nutritional data, meal plans, and inventory, ensuring information is complete and accurate.

• Documentation & Organization:

Keep client records up to date and help track communication logs and tasks.

• Communication & Outreach:

Draft client emails and announcements, and support internal report preparation.

• Training & Resources:

Organize onboarding materials, update user guides, and assist with training logistics.

• Administrative Support:

Help manage documents, input basic billing info, and provide day-to-day team support.What We’re Looking ForRequired:

• 1+ year in a customer service or data entry role
• Attention to detail and strong organizational skills
• Clear, professional communication skills
• Friendly, reliable, and eager to learn

Preferred:

• Background in healthcare, foodservice, or client support
• Experience with meal management software

Why You’ll Love Working HereYou’ll become part of a collaborative, mission-driven team that values service excellence and innovation in healthcare and directly improve client outcomes and satisfaction.
Expected salary: $18 - 22 per hour
Location: Westminster, MD
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