Billing Operations Manager

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures. 

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.  

We are seeking a Billing Manager to join the Finance Team. You will be the first line of communication with our members on all billing-related questions, support our internal teams with billing requests, develop strategic initiatives to optimize collections, and serve as the primary escalation point for complex billing matters. Reporting to the Controller, you will be responsible for ensuring accurate invoicing, efficient collections, and an exceptional member experience. This role offers an exciting opportunity to drive process transformation and make a significant impact in a mission-driven company.

The ideal candidate will have demonstrated experience managing billing operations in a SaaS/membership environment, with a proven track record of implementing system improvements and leading teams to excellence. This strategic leader excels at cross-functional collaboration, process optimization, and balancing operational demands with long-term objectives.

•  Manage and resolve member billing inquiries via Service Cloud 

• Lead a high performing and collaborative team that is a key partner to the organization

• Partner with Sales and Member Success teams to align billing practices with business objectives

• Maintain accurate billing system data and resolve discrepancies

• Record payments to member accounts and lead outstanding payment collection efforts

• Coordinate and prepare documents in conjunction with our vendor registration process

• Challenge the “status quo” by proposing process improvements to streamline billing operations

• Collaborate with the B2B team to review enterprise contracts to ensure accurate & timely

• invoicing

• Support with any system initiatives that impact billing operations

• Establish KPIs and reporting frameworks to monitor billing efficiency, accuracy, and team performance

• Drive continuous improvement initiatives to enhance billing processes, reduce errors, and improve member satisfaction

• Serve as the escalation point for complex billing inquiries and collaborate with senior leadership on strategic solutions

• Direct the development and implementation of billing policies, procedures, and controls

• Collaborate with Finance leadership on revenue recognition, forecasting, and reporting

• Lead billing system integration efforts during any new product launches

• Develop and maintain comprehensive documentation of billing operations, ensuring compliance with financial controls

• Provide strategic insights to leadership on billing trends, challenges, and opportunities

• Experience with high-volume billing operations with preferred experience in the technology / SaaS / membership space

• Strong interpersonal and communication skills (both written and verbal) with experience in customer service

• Experience implementing or optimizing billing systems and processes to support business scalability

• Demonstrated ability to analyze complex billing data and translate insights into strategic recommendations

• Excellence in stakeholder management, with proven success collaborating across departments at senior levels

• Strong financial acumen with the ability to connect billing operations to broader finance objectives

• Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadlines

• Experience with Salesforce and Chargebee is a plus 

• Passion for the Company’s mission, positioning and brand -- to empower women in business and spark change from the top

• Competitive salary and equity

• Flexible vacation policy

• 20 weeks of paid gender neutral parental leave

• Full medical, dental, and vision packages, 401(k)

• Opportunity to work for a startup focused on driving real change for women in business

• Opportunity to create and attend inspiring experiences and events with leaders of the industry

• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.

At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.

The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.

The base salary for this role is: $115,000

Chief participates in the E-Verify Program in certain locations, as required by law.

https://assets.chief.com/careers/e-verify.pdf

https://assets.chief.com/careers/right-to-work-poster.pdf