Job Title: Amazon Connect Voice Engineer (Java)
Location: Remote
Duration: 6+ Months
Responsibilities:
• Design, develop, and implement solutions using Amazon Connect for contact center operations
• Configure and manage voice workflows, call routing, IVR systems, and integrations
• Develop and maintain backend services and integrations using Java
• Collaborate with cross-functional teams to gather requirements and translate them into scalable voice solutions
• Integrate Amazon Connect with external systems (CRM, APIs, databases)
• Troubleshoot and resolve issues related to voice infrastructure and contact center operations
• Optimize system performance, call flows, and customer experience
• Ensure high availability, security, and compliance of voice systems
• Support deployment, testing, and production releases
Required Skills:
• Strong experience with Amazon Connect (contact flows, routing, integrations)
• Solid understanding of voice engineering concepts (IVR, SIP, telephony systems, call routing)
• Proficiency in Java development (Spring Boot or similar frameworks preferred)
• Knowledge of REST APIs and microservices architecture
• Experience integrating voice platforms with CRM or third-party systems
• Strong problem-solving and troubleshooting skills
• Excellent communication and collaboration abilities
Apply Now
Apply Now